Terms of service

Overview

Welcome to Petorina.

These Terms of Service govern your access to and use of petorina.com, including all information, content, features, tools, products, and services made available through our website (collectively, the “Services”).

Throughout these Terms, the words “Petorina,” “we,” “us,” and “our” refer to Petorina, operated by GLEMVIA LIMITED.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer and sell products to customers.

These Terms of Service, together with any policies referenced on our website, including our Privacy Policy and Return & Refund Policy, form the agreement governing your use of our Services.

By visiting our website, placing an order, or otherwise using any part of the Services, you agree to these Terms. If you do not agree with them, you should not access or use the Services.

1. Eligibility and Account Responsibilities

By using the Services, you confirm that you are at least the age of majority in your jurisdiction of residence or that you have obtained appropriate consent from a parent or legal guardian where required.

When using our Services, you may be asked to provide information such as:

  • Your name
  • Email address
  • Billing information
  • Payment details
  • Shipping address
  • Other information necessary to complete your order

You agree that all information you provide is accurate, complete, current, and lawfully submitted.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.

Accounts may not be sold, transferred, sublicensed, or assigned to another person without our authorization.

2. Products and Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, specifications, pricing, and other information.

However, product appearance may vary slightly because of factors such as:

  • Screen or device settings
  • Lighting conditions
  • Photography
  • Manufacturing variations
  • Natural differences in materials or finishes

Petorina does not guarantee that product colors, dimensions, textures, or appearance will exactly match what is displayed on your screen.

Product descriptions, prices, availability, and specifications may be changed at any time without prior notice.

We also reserve the right to:

  • Limit quantities available for purchase
  • Discontinue products
  • Restrict sales to certain customers, locations, regions, or jurisdictions
  • Modify product information when reasonably necessary

3. Orders and Order Acceptance

Submitting an order through Petorina constitutes an offer to purchase the selected products.

We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary, including in cases involving:

  • Product availability
  • Pricing or listing errors
  • Payment issues
  • Technical problems
  • Suspected fraud or unauthorized activity

An order is not considered fully accepted until payment has been successfully processed and an order confirmation has been issued.

Please review your order carefully before submitting it. Once an order has entered processing, changes or cancellations may not always be possible.

Returns and refunds are handled in accordance with our Return & Refund Policy.

Unless otherwise expressly authorized by Petorina, purchases made through our website are intended for personal or household use and not for unauthorized resale or commercial redistribution.

4. Pricing, Payment, and Billing

Prices displayed on our website may change at any time without prior notice.

The amount charged for your purchase will be the amount shown during checkout when your order is submitted, subject to any applicable taxes, shipping fees, duties, or other charges.

Unless otherwise stated, displayed product prices may not include:

  • Sales tax
  • VAT
  • Shipping charges
  • Customs duties
  • Import fees
  • Other government-imposed charges

Where applicable, these charges may be added during checkout or remain the responsibility of the customer.

By submitting payment information, you authorize Petorina and its payment service providers to charge your selected payment method for the applicable order total.

We may refuse or cancel an order where:

  • Payment authorization fails
  • Billing information is incomplete or inaccurate
  • The transaction appears unauthorized
  • Fraudulent activity is reasonably suspected

5. Shipping and Delivery

Any shipping or delivery timeframe displayed on our website is an estimate and is not guaranteed.

Actual delivery times may vary due to circumstances beyond our reasonable control, including:

  • Carrier delays
  • Customs processing
  • Weather conditions
  • Supply chain disruptions
  • Delivery service interruptions
  • Other unforeseen events

Except where applicable law provides otherwise, responsibility for loss or damage may transfer when an order is handed to the shipping carrier.

Additional shipping information may be provided in our applicable shipping policy or during checkout.

6. Intellectual Property

All content made available through Petorina, including but not limited to:

  • Text
  • Product images
  • Graphics
  • Logos
  • Videos
  • Designs
  • Layouts
  • Trademarks
  • Software
  • Website content

is owned by Petorina, GLEMVIA LIMITED, its licensors, or other authorized rights holders and is protected by applicable intellectual property laws.

You are granted a limited, revocable, non-exclusive, and non-transferable right to access and use our Services for personal and non-commercial purposes.

Without our prior written permission, you may not reproduce, copy, distribute, modify, publish, sell, commercially exploit, or otherwise misuse our content.

7. Third-Party Tools

Our website may provide access to tools, features, software, or services operated by third parties.

Such services may be provided on an “as is” and “as available” basis.

Petorina does not control all third-party tools and does not guarantee their availability, accuracy, functionality, or performance.

Your use of third-party tools is at your own discretion and may also be subject to separate terms and privacy policies established by those providers.

8. Third-Party Links

Our Services may contain links to external websites, platforms, or services operated independently from Petorina.

These links may be provided for convenience or informational purposes.

Petorina does not control and is not responsible for the:

  • Content
  • Security
  • Privacy practices
  • Products
  • Services
  • Policies

of independent third-party websites.

You should review the terms and policies of third-party services before interacting with them or providing personal information.

9. Shopify

Petorina uses Shopify as its e-commerce platform.

Although Shopify provides technology and infrastructure supporting our store, purchases made through Petorina are transactions between the customer and Petorina.

To the extent permitted by applicable law, Shopify is not responsible for Petorina's:

  • Products
  • Product quality
  • Order fulfillment
  • Shipping
  • Customer support
  • Returns
  • Refunds
  • Customer disputes

Your use of certain Shopify-powered features may also be subject to Shopify's applicable policies and terms.

10. Privacy and Personal Information

Personal information collected through our website is handled in accordance with our Privacy Policy.

Because our store operates using Shopify and other third-party service providers, personal information may be processed or stored by these providers, including in locations outside your country of residence.

Please review our Privacy Policy for more information regarding how personal information may be collected, used, shared, and protected.

11. Reviews, Feedback, and User Content

If you submit product reviews, feedback, suggestions, comments, photographs, or other content to Petorina, you confirm that you have the legal right to provide that content.

By submitting such content, you grant Petorina a worldwide, royalty-free, transferable, sublicensable, and continuing right to use, reproduce, publish, modify, display, and distribute that content for lawful business and promotional purposes.

You agree not to submit content that:

  • Violates another person's intellectual property rights
  • Contains unlawful or misleading material
  • Violates applicable laws
  • Contains harmful software or malicious code
  • Infringes the privacy or other rights of another person

12. Errors and Inaccuracies

From time to time, information on our website may contain typographical errors, inaccuracies, or omissions involving matters such as:

  • Product descriptions
  • Pricing
  • Promotions
  • Shipping information
  • Product availability
  • Specifications

Petorina reserves the right to correct errors, update information, or cancel affected orders where reasonably necessary.

13. Prohibited Uses

You may not use the Services for any unlawful, abusive, fraudulent, or harmful purpose.

Prohibited activities include, without limitation:

  • Violating applicable laws or regulations
  • Infringing intellectual property rights
  • Uploading viruses, malware, or harmful code
  • Attempting unauthorized access to our systems
  • Interfering with website security or functionality
  • Scraping or harvesting data without authorization
  • Misrepresenting your identity
  • Using the Services for fraudulent transactions
  • Using our products or Services for unauthorized commercial resale

Petorina may restrict or terminate access where these Terms are violated.

14. Suspension and Termination

We reserve the right to suspend or terminate access to some or all of the Services where reasonably necessary, including in connection with:

  • A violation of these Terms
  • Fraudulent or suspicious activity
  • Abuse or misuse of our Services
  • Security concerns
  • Unlawful conduct

Depending on the circumstances, suspension or termination may occur with or without prior notice.

Any provisions that are intended by their nature to continue after termination will remain effective, including provisions concerning intellectual property, disclaimers, limitation of liability, indemnification, and governing law.

15. Disclaimer of Warranties

To the extent permitted by applicable law, the Services and products made available through Petorina are provided on an “as is” and “as available” basis.

We do not guarantee that:

  • The website will always operate without interruption
  • The Services will always be error-free
  • All technical issues will be immediately corrected
  • The Services will meet every individual expectation

To the maximum extent permitted by law, Petorina disclaims warranties that are not expressly provided, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms excludes any warranty or consumer protection right that cannot legally be excluded.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Petorina, GLEMVIA LIMITED, and their respective affiliates, employees, contractors, partners, agents, and service providers will not be liable for indirect, incidental, special, consequential, or punitive losses arising from or relating to:

  • Your use or inability to use the Services
  • Products purchased through our website
  • Errors or interruptions affecting the Services
  • Loss or unauthorized alteration of information
  • Other circumstances arising from use of the Services

Where permitted by applicable law, Petorina's total liability relating to a product or transaction will not exceed the amount paid by you for the applicable product or service giving rise to the claim.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Petorina, GLEMVIA LIMITED, Shopify, and their respective affiliates, employees, officers, directors, agents, contractors, licensors, and service providers from claims, damages, liabilities, losses, or reasonable costs resulting from:

  • Your breach of these Terms
  • Your violation of applicable laws
  • Your infringement of third-party rights
  • Misuse of the Services
  • Unauthorized resale or commercial use of our products

Where appropriate, Petorina may assume control of the defense of a claim subject to indemnification, and you agree to reasonably cooperate with that defense.

18. Severability

If any part of these Terms is determined by a court or competent authority to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

Where necessary, the affected provision may be modified or removed without affecting the validity of the remaining provisions.

19. Waiver and Entire Agreement

If Petorina does not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

These Terms, together with policies and notices incorporated by reference, constitute the agreement between you and Petorina regarding your use of the Services.

They supersede prior communications or understandings concerning the same subject matter.

20. Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without prior written permission from Petorina.

Petorina may assign or transfer its rights or obligations under these Terms where reasonably necessary, including in connection with a:

  • Merger
  • Acquisition
  • Corporate restructuring
  • Transfer or sale of business assets

Any assignment that does not comply with this section may be considered invalid to the extent permitted by law.

21. Governing Law

These Terms of Service and any dispute arising from or relating to the Services will be governed and interpreted in accordance with the laws applicable to GLEMVIA LIMITED and the relevant transaction, subject to any mandatory consumer protection rights that apply in the customer's jurisdiction.

Nothing in these Terms is intended to remove any rights that consumers may have under applicable mandatory law.

22. Headings

Headings are included for convenience and organization only.

They do not limit, modify, or otherwise affect the interpretation of these Terms.

23. Changes to These Terms

Petorina may revise these Terms of Service from time to time to reflect changes in:

  • Our business operations
  • Products or Services
  • Website functionality
  • Technology
  • Legal requirements
  • Regulatory obligations

Any revised Terms will be published on this page and will become effective upon publication unless otherwise stated.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

We recommend reviewing this page periodically for updates.

24. Contact Information

If you have questions regarding these Terms of Service or require assistance, please contact us:

Brand: Petorina

Company: GLEMVIA LIMITED

Website: petorina.com

Email: service@petorina.com

Address: SUITE C, LEVEL 7, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL, HONG KONG