Privacy policy

At Petorina, respecting your privacy and protecting your personal information are important to us. This Privacy Policy describes how we collect, use, process, disclose, and protect information when you visit petorina.com, place an order, contact us, or otherwise interact with our products and services.

By accessing or using our website, submitting information, creating an account, or completing a purchase, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

We may collect personal information directly from you as well as certain information automatically when you use our website.

Information You Provide to Us

You may provide personal information when you:

  • Purchase a product from Petorina
  • Create or manage a customer account
  • Subscribe to emails, promotions, or newsletters
  • Contact our customer service team
  • Submit a product review or feedback
  • Participate in surveys, promotions, or other store activities

Depending on how you interact with Petorina, the information you provide may include:

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Order and transaction details
  • Payment-related information
  • Account information
  • Purchase history
  • Customer service correspondence
  • Reviews, feedback, or other information you choose to provide

Information Collected Automatically

When you browse or interact with our website, certain technical and usage information may be collected automatically.

This may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Website interactions
  • Session duration
  • Referring website or traffic source
  • Approximate geographic location
  • Cookie identifiers
  • Advertising identifiers
  • Information collected through pixels and similar technologies

This information helps us understand how visitors use our website and allows us to improve its performance, security, and overall shopping experience.

2. How We Use Personal Information

Petorina may use personal information for legitimate business purposes, including to:

  • Process, manage, and fulfill customer orders
  • Confirm and verify transactions
  • Arrange shipping and delivery
  • Send order confirmations and shipping notifications
  • Provide customer support
  • Respond to questions, requests, or complaints
  • Manage customer accounts
  • Improve our website and shopping experience
  • Understand website usage and customer preferences
  • Analyze traffic and store performance
  • Improve our products and services
  • Measure and improve advertising campaigns
  • Detect, investigate, and help prevent fraud or unauthorized activity
  • Maintain the security of our website and services
  • Meet applicable legal, accounting, regulatory, and compliance obligations
  • Send marketing or promotional communications where permitted and where you have chosen to receive them

We aim to process personal information only where appropriate for our operations and in accordance with applicable privacy requirements.

3. How We Protect Your Information

Petorina uses reasonable administrative, organizational, and technical safeguards designed to help protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

These measures may include:

  • SSL-encrypted website connections
  • Secure checkout systems
  • Trusted payment processing providers
  • Access controls for sensitive information
  • Security monitoring
  • Fraud prevention measures
  • Reputable third-party technology providers
  • Internal procedures intended to protect customer information

Payment information is generally processed through third-party payment providers and Shopify's payment infrastructure.

Petorina does not intentionally store complete credit or debit card numbers on its own servers.

However, no electronic transmission or storage system can be guaranteed to be completely secure. While we take reasonable measures to safeguard information, absolute security cannot be guaranteed.

4. When We Share Personal Information

Petorina may share personal information with trusted third parties when necessary to operate our business, fulfill orders, provide services, maintain our website, or meet legal obligations.

These third parties may include:

  • Payment processors
  • Shipping and delivery providers
  • Warehouse and fulfillment partners
  • Website hosting providers
  • E-commerce platforms
  • Customer service providers
  • Analytics and technology providers
  • Advertising and marketing partners
  • Fraud prevention and security services
  • Professional advisers, where appropriate

Information is shared only as reasonably necessary for these providers to perform services for Petorina or as otherwise permitted or required by law.

We may also disclose information where reasonably necessary to:

  • Comply with legal obligations
  • Respond to lawful requests from government or regulatory authorities
  • Enforce our policies or agreements
  • Investigate suspected fraud or misconduct
  • Protect the rights, property, safety, or security of Petorina, our customers, or others

Petorina does not sell or rent customer personal information to third parties for traditional commercial list-selling purposes.

5. Shopify

Our online store is hosted and supported by Shopify.

Shopify may process certain information when customers browse our store, create an account, complete checkout, place an order, or otherwise interact with Shopify-powered features.

Depending on the services available through our store, Shopify may support functions such as:

  • Website hosting
  • Checkout services
  • Payment processing
  • Order management
  • Customer accounts
  • Fraud detection and prevention
  • Analytics
  • Store functionality

Information processed by Shopify is subject to Shopify's own privacy and security practices.

6. Advertising, Analytics, and Marketing Technologies

Petorina may work with third-party advertising, analytics, attribution, and technology providers to understand website performance, measure marketing effectiveness, and improve our advertising activities.

These providers may include, where applicable:

  • Meta, including Facebook and Instagram
  • Google
  • AppLovin
  • Shopify
  • Other advertising, analytics, attribution, or marketing platforms

These services may use technologies such as:

  • Cookies
  • Tracking pixels
  • Device identifiers
  • APIs
  • Similar tracking technologies

Information collected through these tools may be used to:

  • Analyze website traffic
  • Understand customer interactions
  • Identify traffic and referral sources
  • Measure advertising performance
  • Improve marketing campaigns
  • Measure conversions
  • Support personalized advertising where permitted by applicable law

Third-party providers may process information according to their own privacy policies, terms, and data practices.

7. Cookies and Similar Technologies

Petorina uses cookies and similar technologies to operate and improve our website.

Cookies may help us:

  • Keep products in your shopping cart
  • Enable secure checkout
  • Remember website preferences
  • Support customer account functions
  • Analyze website traffic
  • Understand store performance
  • Measure advertising effectiveness
  • Support marketing and remarketing activities
  • Detect suspicious activity
  • Improve website security

Most internet browsers allow you to manage, limit, block, or delete cookies through browser settings.

Please be aware that disabling certain cookies may affect the functionality of petorina.com, and some website features may not operate as intended.

Additional information about cookies used within Shopify's platform may be available through Shopify's own cookie and privacy resources.

8. Third-Party Links and Services

Our website may contain links to third-party websites, applications, platforms, or services that are not controlled by Petorina.

We are not responsible for the privacy practices, security measures, terms, policies, or content of independent third-party services.

We encourage you to review the privacy policy of any external website or service before providing personal information.

9. Your Privacy Rights

Depending on your country, state, or region of residence, applicable privacy laws may give you certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of certain personal information
  • Ask how your personal information is being used
  • Object to certain types of processing
  • Request restrictions on certain processing activities
  • Withdraw consent when processing depends on consent
  • Opt out of certain marketing communications
  • Request portability of certain personal information where applicable

These rights may be limited by applicable laws, legal exemptions, recordkeeping requirements, or other legitimate business obligations.

For security purposes, Petorina may need to verify your identity before completing certain privacy requests.

Privacy-related requests may be submitted to:

service@petorina.com

10. Marketing Communications

If you subscribe to Petorina's marketing communications, we may contact you regarding:

  • New products
  • Special offers
  • Promotions
  • Discounts
  • Product updates
  • Store announcements
  • Other marketing content

You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in the applicable email.

Please note that opting out of promotional emails does not prevent Petorina from sending transactional or service-related communications, such as:

  • Order confirmations
  • Shipping notifications
  • Delivery updates
  • Account-related messages
  • Customer service responses
  • Important information regarding an existing order

11. Do Not Track Signals

Some browsers offer a "Do Not Track" feature that allows users to indicate preferences regarding certain forms of online tracking.

Because there is currently no universally accepted standard governing how all websites must respond to Do Not Track signals, petorina.com may not respond to every such request.

We will continue to provide privacy choices and process personal information in accordance with applicable legal requirements.

12. Children's Privacy

Petorina's website and services are intended for a general adult audience and are not specifically directed toward children.

We do not knowingly collect personal information from children who are below the age at which they may legally provide valid consent under applicable law.

If we become aware that personal information from a child has been collected without appropriate consent or authorization, we will take reasonable steps to delete or otherwise handle the information as required by applicable law.

13. Data Retention

We may retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate operational, legal, or compliance purposes.

For example, information may be retained to:

  • Process and maintain order records
  • Provide customer service
  • Maintain financial and accounting records
  • Meet legal or regulatory obligations
  • Resolve disputes
  • Enforce agreements
  • Detect or prevent fraud
  • Protect Petorina and our customers

Retention periods may differ depending on the type of information, the reason it was collected, our business needs, and applicable legal requirements.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

14. Security Incidents and Data Breaches

If Petorina becomes aware of a security incident involving personal information, we will take reasonable steps to investigate the issue, limit potential harm, and implement appropriate corrective measures.

Where required by applicable law, we may also notify affected individuals and relevant governmental or regulatory authorities within the legally applicable timeframe.

15. Email Communications

Petorina may use your email address to:

  • Confirm orders
  • Provide shipping and delivery updates
  • Respond to customer service requests
  • Send account-related notifications
  • Communicate important service information
  • Send marketing content where you have opted in or where otherwise permitted

For promotional communications, we aim to:

  • Clearly identify the sender
  • Use accurate and non-misleading subject lines
  • Provide an unsubscribe option
  • Process unsubscribe requests within a reasonable period

You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in the message.

16. International Processing of Personal Information

Petorina works with service providers and business partners that may operate in different countries and regions.

As a result, your personal information may be transferred to, stored in, or processed outside the country where you live.

Where international data transfers occur, we take reasonable steps to work with service providers and use practices intended to protect personal information in accordance with applicable privacy and data protection requirements.

17. Updates to This Privacy Policy

Petorina may revise this Privacy Policy periodically to reflect changes involving:

  • Our business operations
  • Website functionality
  • Technology
  • Products or services
  • Privacy practices
  • Applicable laws or regulations

Any updated version will be published on this page and will become effective when posted unless a different effective date is stated.

We encourage customers to review this Privacy Policy from time to time to stay informed about how Petorina handles personal information.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way Petorina processes personal information, please contact us:

Brand: Petorina

Company: GLEMVIA LIMITED

Website: petorina.com

Email: service@petorina.com

Address: SUITE C, LEVEL 7, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL, HONG KONG